The Complex Rehab Team at Tycon Medical specializes in fulfilling your mobility needs by ensuring you are individually assessed and fitted to the most clinically beneficial chair as determined by your doctor and our team of highly trained Assistive Technology Professionals (ATP). At Tycon Medical, we make complex rehab simple – here’s how…

We know the process for getting qualified for a wheelchair can be
long and confusing. At Tycon Medical, you’ll be assigned a Case Manager on Day 1 of the process that will work with you every step of the way until you’re in your new chair. Our Case Managers work with your doctor to ensure all required documentation is accurate and submitted in a timely fashion to your insurance company, so you don’t have to.

COMPLEX MOBILITY EQUIPMENT CAN TAKE ANYWHERE FROM 60 TO 120 DAYS, AND SOMETIMES LONGER, DEPENDING ON INSURANCE, ITEM AVAILABILITY, AND OTHER VARIABLES

Typically, obtaining complex mobility equipment, such as a power
wheelchair or a custom manual wheelchair, will require the following
steps:

1) A face-to-face appointment with your treating physician for the purpose of evaluating and documenting your need for mobility equipment;

2) A mobility and seating evaluation with a licensed Physical or Occupational Therapist (PT/OT);

3) An evaluation with an Assistive Technology Professional (ATP) from Tycon Medical, often done in conjunction with your PT/OT evaluation (the step above), where the wheelchair and accessories necessary to meet your mobility needs are determined;

4) A home visit to ensure that the equipment chosen is compatible with your home environment.

Tycon Medical will coordinate with your treating physician and the PT/OT to schedule your appointments and to obtain the medical documentation required by your health insurance provider.

Once we receive all the necessary documentation from your healthcare providers, this paperwork will be sent to your insurance provider for authorization and approval. Insurance companies typically take up to 30 days to process the paperwork and grant approval or issue a denial. We will contact you if there are any relevant issues or updates during this process.

Once we receive authorization from your health insurance provider, your equipment will be ordered. Equipment usually takes 14 to 21 days to arrive and will be built to your specifications. Once assembled, we will contact you to schedule delivery of your equipment.

• Complex Power Wheelchairs
• Custom Manual Wheelchairs
• Consumer Power Wheelchairs
• Power Mobility Scooters
• Standing Devices
• Patient Lifts
• Pediatric Strollers
• Pediatric Equipment
• & More!

We pride ourselves on superb customer service. When you need help with your chair, we're here to help and can have a technician to you quickly.